Download a PDF version of our Appointment Management Cancellation Policy
It is the aim of Lime Tree Dental Practice Ltd to provide quality dental care to our patients and to use clinical time effectively. To achieve this aim, we have an appointment management and cancellation policy.
Cancellation of an appointment or missed appointment by a patient
Our patients are requested to give at least 24 hours’ notice to cancel a dental appointment.
Cancellations should be made by telephone on: 01275 840234. Late cancellations and missed appointments represent a cost to the practice, when other patients could have been seen in the time set aside for the patient. There is a fee for dental and hygiene appointments that are missed or cancelled with less than 24 hours’ notice. The fee is based on the length of the appointment.
It is our aim to telephone patients after a missed appointment to understand the reason for non-attendance and to inform them about any fee or decision about their dental care. We understand that cancellations are sometimes unavoidable due to illness or emergencies and we will take account of all valid circumstances, therefore, fee requests are at practice discretion. Any appeals about missed or cancelled appointment by a patient decisions should be made in writing to the Practice Manager, Anita Williams.
Anita Williams
Lime Tree Dental Practice,
6 Woodhill Rd, North Somerset. BS20 7ET
Email: info@limetreedental.co.uk,
Phone: 01275 840234